Frequently Asked
Questions

A COA (Certificate of Analysis) is a document confirming that a regulated product meets its product specification. It includes actual test results (HPLC, MS) to ensure the identity and purity of each specific batch.

Every vial comes with a batch-specific QR code. Scanning this will direct you to the corresponding HPLC (High-Performance Liquid Chromatography) report showing a purity level of 98%+ for all research peptides.

HPLC stands for High-Performance Liquid Chromatography. It is a technique in analytical chemistry used to separate, identify, and quantify each component in a mixture, ensuring that impurities are within acceptable limits.

Yes, all ApexSeq peptides are provided in a lyophilized (freeze-dried) state. This ensures maximum stability during transit and allows for a significantly longer shelf life when stored correctly.

Lyophilized peptides are stable at room temperature for up to 30 days during transit. For long-term storage, we recommend -20°C for up to 24 months. Once reconstituted, products must be refrigerated and used within 14 days.

Yes, we offer expedited shipping across all Canadian provinces and territories. Orders are processed within 24 hours of confirmation.

We utilize vacuum-sealed, temperature-mitigating discreet packaging to ensure the integrity of your research materials during transit. No exterior labels reference the contents.

Standard shipping takes 3-5 business days. Xpresspost shipping (1-2 days) is available at checkout for urgent laboratory requirements.

Currently, ApexSeq prioritizes domestic laboratory supply within Canada. Please contact our support team for specialized international laboratory logistical inquiries.

ApexSeq products are sold to qualified scientific researchers and institutions engaged in valid laboratory analysis or academic investigation.

Our Research Use Only (RUO) policy mandates that products are not for human clinical trials, diagnostic procedures, or therapeutic use. Any misuse of products will result in a permanent ban from our distribution list.

While we provide comprehensive technical specifications and COAs, we cannot provide guidance on specific experimental protocols or administration. We recommend consulting published scientific literature (PubMed/Nature).

Due to the sensitive nature of scientific reagents, we cannot accept returns once the tamper-evident seal has been compromised. If you receive a damaged shipment, please notify support within 48 hours for a replacement.

Support is available via the encrypted portal or at support@apexseq.ca. Response times for technical inquiries are typically within 6-12 hours during business operations.