Products & Quality
What is a COA?
A COA (Certificate of Analysis) is a document confirming that a regulated product meets its product specification. It includes actual test results (HPLC, MS) to ensure the identity and purity of each specific batch.
How do I verify purity?
Every vial comes with a batch-specific QR code. Scanning this will direct you to the corresponding HPLC (High-Performance Liquid Chromatography) report showing a purity level of ≥99% for all research peptides.
What does HPLC mean?
HPLC stands for High-Performance Liquid Chromatography. It is a technique in analytical chemistry used to separate, identify, and quantify each component in a mixture, ensuring that impurities are within acceptable limits.
Are your peptides lyophilized?
Yes, all Apex Sequence peptides are provided in a lyophilized (freeze-dried) state. This ensures maximum stability during transit and allows for a significantly longer shelf life when stored correctly.
What is the shelf life?
Lyophilized peptides are stable at room temperature for up to 30 days during transit. For long-term storage, we recommend -20°C for up to 24 months. Once reconstituted, products must be refrigerated and used within 14 days.
Ordering & Shipping
Do you ship across Canada?
Yes, we offer expedited shipping across all Canadian provinces and territories. Orders are processed within 24 hours of confirmation.
How is packaging handled?
We utilize vacuum-sealed, temperature-mitigating discreet packaging to ensure the integrity of your research materials during transit. No exterior labels reference the contents.
How long does shipping take?
Standard shipping takes 3-5 business days. Expedited shipping (1-2 days) is available for urgent laboratory requirements — contact us when placing your order.
Do you ship internationally?
Currently, Apex Sequence prioritizes domestic laboratory supply within Canada. Please contact our support team for specialized international laboratory logistical inquiries.
Returns & Support
What is your return policy?
Due to the sensitive nature of scientific reagents, we cannot accept returns once the tamper-evident seal has been compromised. If you receive a damaged shipment, please notify support within 48 hours for a replacement.
How do I contact support?
Support is available at info@apexsequence.com. Response times for technical inquiries are typically within 24 hours.
Still have questions?
Our technical specialists are ready to assist with your specific laboratory requirements.